Return and Refund Policy
Thank you for shopping with Costumes Maker.
If you’re not fully satisfied with a purchase for any reason, we encourage you to review our returns and refunds policy below.
These terms apply to all products purchased through us.
Interpretation and Definitions
Interpretation
Capitalized terms carry specific meanings as defined below. These definitions apply whether the terms are used in singular or plural form.
Definitions
For purposes of this Return and Refund Policy:
Company (referred to as “the Company,” “We,” “Us,” or “Our”) means Inspire Global LTD, located at 20-22 Wenlock Road, London, England, N1 7GU.
Goods refers to items available for purchase through the Service.
Orders means a request You submit to purchase Goods from Us.
Service refers to the Website.
Website refers to Costumes Maker, accessible at https://costumesmaker.com (update with your actual domain).
You means the person accessing or using the Service, or the business or legal entity on whose behalf that person is acting.
Your Right to Cancel an Order
You may cancel Your Order within 14 days, with no reason required.
The cancellation window runs 14 days from the date You receive the Goods, or from the date a third party (other than the delivery carrier) designated by You takes possession of the product.
To cancel, notify Us clearly of your decision through:
Email: contact@costumesmaker.com
We will issue your refund within 14 days of receiving the returned Goods, using the same payment method you originally used, at no additional cost to you.
Return Eligibility Requirements
For Goods to qualify for return:
- The purchase must have been made within the last 14 days
- Items must be in their original packaging
The following items are not eligible for return:
- Goods custom-made or personalized to your specifications
- Goods that are perishable, deteriorate quickly, or have passed their expiration date
- Goods that were unsealed after delivery and cannot be returned for hygiene or health-related reasons
- Goods that have become permanently combined with other items after delivery
We reserve the right, at our sole discretion, to decline returns that don’t meet these conditions.
Refunds apply only to items purchased at full price. Sale items are not eligible for refund, unless otherwise required by applicable law.
How to Return Goods
Return shipping costs and risks are your responsibility.
We are not liable for items lost or damaged during return shipping, so we recommend using an insured, trackable shipping method. Refunds cannot be processed without confirmed receipt of the returned Goods.
Gift Returns
If an item was marked as a gift at checkout and shipped directly to you, you’ll receive a gift credit equal to the return value. A gift certificate will be mailed once we receive the returned item.
If the item wasn’t marked as a gift, or if the gift-giver had it shipped to themselves first, the refund will go to the original purchaser.
Contact Us
For questions about this Return and Refund Policy, reach us at:
Email: costumesmaker.com